Get in Touch

Are you interested in buying a custom bracelet, pendant or do you have a question? Feel free to fill out the below and we'll get back to you as soon as we can. Alternatively, feel free to email me at info@kaloujewellery.co.uk 

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Frequently Asked Questions

1. I want to order a different size how do I do this?

Simply measure your wrist size, this can be done with cotton thread wrapped loosely around the wrist and then measuring the length of the cotton on a ruler. If you would prefer a looser fit, we recommend increasing the measured size by 1cm.

Email us using the form above or info@kaloujewellery.co.uk, with the product name, wrist size and if applicable, what charm you would like.

 

*Prices may vary depending on size and charms chosen.

2. What is an average sized wrist?

In the UK 18cm is the average wrist size for women and 20cm for men.

3. What is your returns policy?

Should you change your mind - We are able to offer an exchange to the same value as the original order within 14 days of receiving your order, or 30 days if your order contained a gift. Unfortunately, we are unable to offer refunds/credit notes on items bought.

If your item is damaged - Please email us using the form above or info@kaloujewellery.co.uk, clearly stating your order number, name, product/s that are in question and an image. We will review and be in touch. 

Sales/Discounted/Custom Orders - We are unable to exchange sale items or custom orders.

For more information please see our returns policy.